Shipping Policy
Thank you for choosing our store. We are committed to providing safe, convenient, and reliable shipping services. Through trusted logistics partners, we work to ensure your orders are delivered smoothly and efficiently.
Please review the following shipping policy for information about order processing, delivery times, shipping areas, and related services.
1. Shipping Rates
We provide simple and transparent shipping fees for our customers.
Flat Rate Shipping: USD $11
The shipping fee will be displayed during checkout for eligible orders.
2. Order Processing Time
- Orders will be processed after payment confirmation.
- Processing usually takes 1-3 business days.
- Tracking information will be provided after the order has been shipped.
Please note that weekends and holidays are not included in processing times. Processing times may be extended during peak seasons or due to unexpected circumstances.
3. Estimated Delivery Time
| Region | Estimated Delivery Time |
|---|---|
| United States & Canada | 7-12 Business Days |
| Europe | 7-15 Business Days |
| Asia | 5-10 Business Days |
| Oceania | 7-15 Business Days |
| Africa | 7-30 Business Days |
| Other Regions | 7-30 Business Days |
Delivery times are estimates and may be affected by customs clearance, weather conditions, holidays, and transportation delays.
4. Shipping Partners
We cooperate with trusted international logistics providers, including:
- DHL
- FedEx
- UPS
- TNT Express
- SF Express
- YunExpress
- Hongkong Post
- Royal Mail
5. Shipping Areas
We provide shipping services to many countries and regions worldwide.
Due to international shipping restrictions and local regulations, we currently do not ship to the following locations:
Sudan, South Sudan, Iran, North Korea, Cuba, Syria, Ukraine, Russia, Belarus, Afghanistan, Democratic Republic of the Congo, Haiti, Iraq, Libya, Mali, Mozambique, Myanmar, Somalia, Turkey, Yemen.
6. Order Tracking
Once your order has been shipped, tracking information will be provided. You may use the tracking number to check your order status.
Please allow some time for tracking information to update after shipment.
7. Customs & Import Duties
International orders may be subject to customs inspections. Any customs duties, import taxes, VAT, or other related charges are the responsibility of the customer according to local regulations.
8. Shipping Delays
While we strive to deliver orders on time, delays may occur due to factors including weather conditions, customs clearance, transportation restrictions, holiday seasons, or other circumstances beyond our control.
9. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: customerservice@truvellor.com
Phone: (+1) 3233216442